⦁ Watches must be returned within 30 Days of Purchase of Delivery for a Full Refund minus a 15% Restocking Fee ⦁ Watch must be in exact same Condition that it was Sold - If Watch is returned with a Scratch a Polishing Fee may apply.
⦁ When a Customer Makes a Deposit and decides they don't want the Watch they ordered anymore their Deposit will be returned minus a 15% cancellation fee.
⦁ Watchesrus only accepts returns that were Authorised by our Watch Specialist.
⦁ Email or Call to speak to one of our experts on Returns if you have further Questions.
We do not accept Online Payments for Watches over $2,000 . Please book an Appointment online
or call 1800783663. All Watches over $2,000 must be purchased in our Secure Sydney Showroom and all Credit Cards must be presented and processed in our Sydney Showroom. Buyers Identification must match Credit Card used.
We take these steps to protect Customers Security and Anti Fraud
Interstate and Overseas Customers are welcome to make payments via EFT or Wire Transfer if they are unable to come to our Sydney Showroom.
Watchesrus Collects no Information from any user unless they make a purchase or Register Account. We only keep the details for Order Purposes. We do not share your information with any third party . We believe Discretion is the key to succuss when shopping for Luxury Watches
Customer payment and personal information is 100% Safe . Watchesrus uses leading Secure Sockets Layer (SSL). You'll notice a padlock next to our website name which means our site is secure and can handle all transaction types. SSL software is the industry standard and among the best software available today .
The SSL 256-bit Encryption Technology is the same that banks use to keep customer information safe . Watchesrus will always use the best encryption to provide customers with peace of mind.
All our Watches are sent with TNT - All deliveries must be signed for and tracking number will be emailed to Customers when packages are sent.
TNT Delivery only accept signature on delivery and will attempt to deliver the package up to 3 times before being returned to Watches R Us
Class C Unrestricted Warranty: Cost is $6.00 (plus $0.60 GST) per $100 value We agree to deliver the goods (including glassware, fragile goods, porcelain, ceramics, enamel goods, computers, mobile phones, electrical goods and white goods) to the location identified in the consignment note in the same condition that goods were delivered to us. It covers freight from the time of pick-up to the time of delivery. If the goods are not so delivered, we will pay the value of the goods, or if the goods are damaged the reasonable cost of repair of the goods. Our liability to you is limited to the amount of the Extended Warranty elected on the consignment note. Requests for TEW in excess of $10,000 require prior written approval from TNT .
Please contact us for Insurance Options on Watches over $10,000
For Shipping Quotes please call 1800783663
Watches will be sent fully Insured with tracking number and Signature. Customs-Duties-Taxes outside of Australia is the responsibility of the Customer.
If you have any Questions about Shipping please feel free to Call 1800783663 or use the Live Chat feature between opening hours or use the Contact form below.